All Black De Ville pieces are made to order. For this, please allow 7 -10 days from the time of purchase to receive the product.

Payment

The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse. Easy returns - if something doesn't fit, just return it to us for an exchange.

The following payments are accepted

Credit card

Visa, Mastercard and debit cards (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). Visa and Mastercard are verified by a secure code. Payment is only debited from your card at time of dispatch.

Paypal

You can choose to pay with credit card or your already registered PayPal account.

Policy

We currently offer International shipping. We use a courier service for our International shipments and Australia Post for our Australian orders. You will be required to sign for your order on delivery. We recommend providing a daytime address and phone number when placing your order so that your order can reach you in a timely manner.

Taxes and duties

Please note customs duties and foreign taxes may be payable before your order is cleared by customs. Black De Ville will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.

Important information

All orders are traceable on the Australia Post Website by using your tracking number, you receive after your order is processed. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Ownership & Risk

Upon delivery at your specified address, ownership and risk of damage is transferred to the customer. We require a signature upon delivery; if you are placing an order as a gift please use the name of the intended recipient in the shipping address form located at the checkout. We will not be held responsible for any undeliverable orders. In the instance that the intended recipient is unavailable it is up to the customer to organise re-delivery with the courier